2024 CADET APEX72 Important Recall Information

 

LIMITED RECALL – SELECT CADET APEX72 HIGH WALL HEATERS

Glen Dimplex Americas Limited Recalls Selected Cadet branded Apex 72 high wall electric heaters with wattage rating of 1200 to 1600 Watts, due to Fire Hazard

 

 

Affected Models and Production Dates

 

Responsive Table
SKU Model UPC Affected Production Dates
X-65309 HW128 027418653093 01-Mar-21 to 29-Feb-24
X-65302 HW132 027418653024 01-Mar-21 to 29-Feb-24
X-65315 HW151 027418653154 01-Mar-21 to 29-Feb-24
X-65301 HW162 027418653017 any date older than 01-Mar-24
X-65321 HW162BP5 027418653215 any date older than 01-Mar-24
X-65308 HW168 027418653086 any date older than 01-Mar-24
X-65328 HW168BP5 027418653284 any date older than 01-Mar-24

 

Hazard: 

In the event of a fan failure the paint may ignite, posing a fire hazard.

Remedy:

Consumers/Property Managers should check the model and production date of their heaters to determine if the recall applies to their heaters. The heater rating label is visible through the bottom of the air outlet grill and will detail the Model and Manufacturing (Mfg.)Date, as noted below.

How to Locate the Model Number of your Product

APEX72 Front View

APEX72 Model # Location

If a model and date are verified to be within the recall, take a picture of the rating label and contact Glen Dimplex Americas Limited to complete a claim and arrange shipment of a replacement heater assembly. Note the picture will be needed to upload in the claim, so please have it available.

Upon validation of the present claim, we will confirm by email the replacement confirmation number, shipping address and estimated ship date.

PLEASE MAKE SURE TO ANSWER ALL QUESTIONS AND ATTACH ALL REQUESTED DOCUMENTS AND PHOTOS IN YOUR POSSESSION TO VALIDATE CLAIM

For any questions regarding the present form, please contact our customer service department.

Submit Claim

 

Units:

About 13,000

Consumer Contact:

Website:   https://www.glendimplexamericas.com/en-us/product-safety-notices/2024-APEX72-Important-Recall-Information

E-mail: apex@glendimplexamericas.zendesk.com

Phone: 1-866-673-9880